FAQ’s – Central Auto Body
August 17, 2015



Do I have to use the shop my insurance company recommends?

No. Oregon law prohibits an insurer from requiring you to use a certain repair shop.Many insurers have relationships with repair shops. Some consumers like the idea of a repair network; some don't.Before you sign a contract with the repair shop, notify your insurer and make sure you understand what the insurance company will pay. If you choose the most expensive shop in town, the insurance company may not be willing to pay the whole amount.http://www.oregon.gov/DCBS/Insurance/gethelp/car/Pages/autoquestions.aspx




What if my insurance estimate is lower than Central Auto Body’s?

Not to worry. We work off the insurance estimate. Should there be a need for a supplement, Central Auto Body will contact the insurance company and work with them on your behalf.

What is a deductible?

A specified amount of money that the insured must pay (to the shop) prior to an insurance company paying for a claim. Deductible only applies if you are the insured. If you are a claimant (processing the claim on the other party’s insurance) there would be no deductible.

Can I get a rental car?

Yes. We can assist in getting a rental car set up for you during the time your vehicle is at the shop for repairs.

Do I need an appointment for an estimate?

No, you do not need an appointment for an estimate. Walk-ins are welcome during business hours at all of our locations but if you would like to ensure a specific time for an estimate, please call or email us and we will gladly assist in making an appointment.